FAQ
Terms & Conditions – Harper London
Overview
This website is operated by Harper London. Throughout this document, the terms “we,” “us,” and “our” refer to Harper London. We provide this website, along with all information, tools, and services available here, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms”), including additional terms and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use our services.
Any new features or tools added to the store are also subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates here. Your continued use of the website constitutes acceptance of those changes.
Section 1 – Use of the Online Store
By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you have parental consent to allow minors to use this website.
You may not use our products for unlawful purposes, nor may you violate any UK laws while using the Service. The transmission of malicious code, viruses, or harmful software is strictly prohibited. Any breach of these Terms will result in immediate termination of Services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted over various networks and adapted to meet technical requirements. Credit card details are always encrypted during transfer.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
Section 2a – Definitions
- Company / Seller: Harper London Ltd.
- Service: The products and services offered through Harper London’s website.
- Website: www.harperlondon.uk and related pages.
- You / User: Any person visiting the website or making a purchase at Harper London.
- Cookies: Small data files stored in your browser that allow preferences to be remembered, usage analysed, and functionality improved.
- Device: Any internet-enabled device (phone, tablet, computer) used to access the website.
- Third-Party Services: Content, links, advertising, or tools provided by external parties integrated into or accessible via the website.
Section 2b – License
We grant you a limited, non-exclusive, non-transferable license to access and use the website and Service for personal, non-commercial purposes, subject to compliance with these Terms.
You may not:
- License, resell, rent, or commercially exploit the website or any part of it
- Modify, reverse-engineer, or create derivative works based on the website
- Remove or alter copyright, trademark, or ownership notices
Section 3 – Accuracy of Information
We are not responsible if information made available on this site is inaccurate, incomplete, or outdated. All material is for general information only and should not be solely relied upon.
This site may contain historical information for reference purposes. We reserve the right to update or change content at any time but are not obligated to do so.
Section 4 – Services, Pricing & Contracts
Prices for products are subject to change without notice. We may modify or discontinue the Service (or any part of it) at any time without liability.
Contract Formation
Products displayed online do not constitute a legally binding offer. By clicking “Buy,” you place an order. An automated confirmation email acknowledges receipt of your order, but it does not constitute acceptance of a contract. The contract is formed when we send a shipping confirmation.
UK Consumer Rights
Our goods come with guarantees that cannot be excluded under the Consumer Rights Act 2015. You are entitled to a replacement, repair, or refund if your item is faulty, not as described, or not fit for purpose.
Section 5 – Products & Services
Some products or services may be available exclusively online and may have limited quantities. Returns are subject to our Return Policy, which complies with UK law.
We make every effort to display colours and images accurately but cannot guarantee the accuracy of your screen display.
We reserve the right to limit sales to any person, geographic region, or jurisdiction, and to discontinue products at any time.
Section 6 – Billing & Account Information
We reserve the right to refuse or cancel any order at our discretion, including suspected reseller or distributor orders. If your order is changed or cancelled, we will attempt to notify you using the contact details provided.
You agree to provide current, complete, and accurate billing and account information and to keep it updated.
Section 7 – Optional Tools
We may provide access to third-party tools “as is” and without warranties. Use of such tools is at your own risk.
Section 8 – Third-Party Links
Our Service may include links or content from third parties. We are not responsible for any third-party materials or services and accept no liability for related transactions. Please review third-party terms before engaging with them.
Section 9 – Comments & Submissions
By submitting comments, suggestions, or other content, you grant us unrestricted rights to use and distribute such material. We are under no obligation to provide compensation or respond.
You may not submit unlawful, offensive, or infringing content. You are solely responsible for your submissions.
Section 10 – Personal Information
Your submission of personal information is governed by our Privacy Policy and in compliance with the UK GDPR and Data Protection Act 2018.
Section 11 – Errors & Omissions
From time to time, our site may contain errors in product descriptions, pricing, promotions, or availability. We reserve the right to correct such errors without prior notice.
Section 11a – Cookies
This website uses cookies to identify users, store preferences, improve functionality, and for analytics/marketing. You may disable cookies in your browser, though it may limit site functionality.
Section 12 – Prohibited Uses
You may not use the website or its content for:
- Illegal purposes
- Infringing on the rights of others
- Transmitting viruses or malicious code
- Misleading, harassing, or offensive behaviour
- Spamming or scraping data
- Interfering with security features
Violations may result in termination of Services.
Section 13 – Disclaimer of Warranties
We do not guarantee uninterrupted or error-free use of the Service. All products and services are provided “as is” unless otherwise required under UK law.
Section 14 – Indemnification
You agree to indemnify and hold harmless Harper London Ltd. from claims or damages resulting from your violation of these Terms or applicable laws.
Section 15 – Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain valid and enforceable.
Section 16 – Termination
These Terms remain in effect unless terminated by you or us. We may suspend or terminate access immediately if you violate any Terms.
Section 17 – Entire Agreement
These Terms, together with our policies, constitute the entire agreement between you and Harper London, superseding prior agreements.
Section 18 – Governing Law
These Terms and any agreements for Services are governed by the laws of England and Wales. You submit to the exclusive jurisdiction of the courts of England and Wales.
Section 19 – Changes
We reserve the right to update or change these Terms at any time by posting updates on this page. Continued use of the website constitutes acceptance of such changes.
Section 20 – Contact Information
For any questions or concerns, you can contact our customer service team:
Email: support@harperlondon.uk
Phone: +44 74 1410 5292
Customer Service Hours:
- Monday to Friday – 09am - 6pm
- Saturday and Sunday: Closed
Store Name: Harper London
Address: The Workary, 68 Lombard Street, London EC3V 9LJ, United Kingdom
Warehouse Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China