FAQ

Frequently Asked Questions

We know shopping online can come with questions — and we're here to make things simple, transparent, and stress-free. Below you'll find answers to the things we get asked most. If you don't see what you're looking for, just reach out. We're happy to help!

About Harper London

Who is Harper London? Harper London is a women's sandal brand rooted in timeless elegance and modern British style. We work with carefully selected partners and designers to bring you collections that fit effortlessly into the modern wardrobe.

Where is Harper London based? Harper London is an online United Kingdom-based brand and is part of JT Commerce Limited, an internationally operating company.

Shipping & Delivery

Where do you ship? We currently ship within the United Kingdom only. Whether you're in a big city or a quiet town, we've got your delivery covered. For more information, visit our Shipping Policy.

Do you offer free shipping? Yes — all orders ship free, with no minimums and no hidden fees. Just place your order and we'll take care of the rest. For more information, visit our Shipping Policy.

How long does shipping take? Orders are processed within 1–3 business days (Monday through Friday). After dispatch, delivery typically takes 6–11 business days, bringing the total estimated delivery time to 7–14 business days, depending on your location. For more information, visit our Shipping Policy.

How can I track my order? Once your order has been dispatched, you will receive a tracking number via email. You can track your parcel at any time via our Track Your Order page.

Returns & Refunds

What is your return policy? You have 30 days from the date of delivery to return an item. Items must be returned unworn, in their original condition, and with all tags attached. Full details can be found in our Return & Refund Policy.

How do I return an item? Simply contact our customer support team at info@harperlondon.uk and we'll send you step-by-step instructions.

Please note that return shipping costs are at your expense, unless the return is due to an error on our part or a damaged item.

Full details can be found in our Return & Refund Policy.

How long does a refund take? Once we've received and inspected your return, your refund will be processed within 7–14 business days. The amount will be credited back to the original payment method used at checkout. We'll send you a confirmation email as soon as it's complete. Full details can be found in our Return & Refund Policy.

Can I cancel my order? Orders can be cancelled within 15 minutes of being placed, unless your order is already fulfilled. After that, processing begins automatically and changes are no longer possible. If you have any concerns, please contact us as soon as possible at info@harperlondon.uk.

What should I do if I received a damaged or incorrect item? Please carefully inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, please contact us immediately at info@harperlondon.uk within 30 days of delivery, including a photo of the item and your order number. We will cover the return shipping costs and provide a voucher, refund or replacement.

Payment & Security

What payment methods do you accept? We offer a range of secure payment options:

  • Visa, Mastercard, and Maestro
  • Apple Pay and Google Pay

More details are available in our Payment Policy.

Are my payment details secure? Yes. All transactions are SSL-encrypted, and your payment information is never stored or shared with third parties. Shop with complete peace of mind. More details are available in our Payment Policy.

Contact & Support

How can I reach customer support? We're here for you whenever you need us.

When can I expect a reply? Our customer support team is available Monday through Friday, 8:00 AM – 6:00 PM GMT+1. We do our best to respond to all enquiries within 24 hours.

Still have questions? Don't hesitate to reach out — we're here to make your Harper London experience as smooth and enjoyable as possible.

Customer Service Information

  • Brand name: Harper London
  • Company name: JT Commerce Limited
  • Contact address: 83 King Lam Street, Lai Chi Kok, Hong Kong
  • Email: info@harperlondon.uk
  • Phone: +44 7520 664684
  • Customer service hours: Monday through Friday, 8:00 AM – 6:00 PM GMT+1. We aim to respond to all enquiries within 24 hours.